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BUSINESS SIZE MATTERS | Defining A Small Business
32:48
Commerce & Chill

BUSINESS SIZE MATTERS | Defining A Small Business

So you've decided to start a business? Congratulations! This is an exciting, but challenging journey. Small businesses are often hailed as a vital segment of our national and local economies and a primary driver of U.S. financial growth. But just what is a small business? In this episode, we'll discuss what it means to be a small business and some of the benefits and challenges that come with it. Are you ready to take your business to the next level? We will provide you with information on what is a small business according to the SBA. We will also share our experiences on how we strive to grow out of being a “small business.” ► Episode Highlights: EP 121 00:00 Preview 00:33 - Intro 02:45 - Lets talk about BUSINESS size 04:44 - What Jessica thinks when she hears “Small Business” 11:17 - What Waleed thinks when she hears “Small Business” 15:58 - Who Does The Size Of Your Business Matter Too? 1. The Government  2. Investors 3. Customers 4. Employees 5. The Community 30:26 - Closing Thoughts 32:28 - Credits ► Listen to the full session on the Commerce and Chill podcast: https://podcasts.apple.com/us/podcast/commerce-chill/id1496451217 ---- ► Follow Us Online Here: LinkedIn:https://www.linkedin.com/company/commerceandchill/mycompany/?viewAsMember=true Facebook: https://www.facebook.com/commerceandchill Instagram: https://www.instagram.com/commerceandchill/?hl=en Twitter: https://twitter.com/CommerceChill Website: https://www.commerceandchill.com/
Mitigating Bias in Business | Live From The Retial Asset Protection Conference
51:08
Commerce & Chill

Mitigating Bias in Business | Live From The Retial Asset Protection Conference

Throughout our lives we develop biases that unconsciously affect our understanding, actions, and decisions. There are key tactics business owners can use to minimize the negative impacts of this unconscious bias during asset protection routines. Are you a small business owner looking for ways to protect your assets? In this video, we discuss some of the most common ways businesses can mitigate bias in their asset protection routines. We also offer some helpful tips on how to get started! Join us this episode as we visit the RILA(The Retail Industry Leaders Association) Conference, to learn strategies that business owners can align with their company values to minimize bias through the training and execution of theft deterrence and investigative strategies. ► Episode Highlights: EP 120 00:00 - Introducing RILA 02:16 - Mitigating Bias in Asset Protection Routines 05:51 - Understanding the importance of biases in our businesses 12:28 - Defining bias 25:05 - Systems in place to address implicit bias 27:20 - Effective teaching methods 33:14 - How George Floyd effected business biases 39:05 - Measuring bias policies 43:32 - Mitigating biases 47:58 - Closing thoughts 50:46 - Credits ► Listen to the full session on the Commerce and Chill podcast: https://podcasts.apple.com/us/podcast/commerce-chill/id1496451217 ---- ► Follow Us Online Here: LinkedIn:https://www.linkedin.com/company/commerceandchill/mycompany/?viewAsMember=true Facebook: https://www.facebook.com/commerceandchill Instagram: https://www.instagram.com/commerceandchill/?hl=en Twitter: https://twitter.com/CommerceChill Website: https://www.commerceandchill.com/
The Best Way to Deliver Exceptional Customer Experiences (and Grow Your Business) In 7 Ways
41:42
Commerce & Chill

The Best Way to Deliver Exceptional Customer Experiences (and Grow Your Business) In 7 Ways

The customer experience impacts all areas of your business, but how do you get started? In this episode, we will provide you with 7 steps, along with examples and case studies to help you create a great customer experience strategy. Customer experience is a top priority to businesses and the reason is simple; the companies that focus on customer experience reduce churn and increase revenues - leading to higher profits! For many, customer service and customer experience are seemingly interchangeable. Yet, one is a single touchpoint with a brand, while the other impacts feelings and emotion, and encompasses the entire customer journey. ► Episode Highlights: EP 119 00:00 - Preview 00:27 - Intro 04:11 - Customer service at the Yankees game 11:37 - Delivering exceptional customer experiences 13:13 - What is a customer experience? 17:46 - Johnson Security customer experience 19:29 - 7 ways to improve your customer experience 20:17 - Create a clear customer experience vision 23:44 - Understand who your customers are 25:38 - Create an emotional connection with your customers 30:51 - Capture customer feedback in real time 32:32 - Use a quality framework for development of your team 33:32 - Act upon regular employee feedback 35:43 - Measure the ROI from delivering great customer experience 36:56 - Closing thoughts 41:21 - Credits ► Listen to the full session on the Commerce and Chill podcast: https://podcasts.apple.com/us/podcast/commerce-chill/id1496451217 ---- ► Follow Us Online Here: LinkedIn:https://www.linkedin.com/company/commerceandchill/mycompany/?viewAsMember=true Facebook: https://www.facebook.com/commerceandchill Instagram: https://www.instagram.com/commerceandchill/?hl=en Twitter: https://twitter.com/CommerceChill Website: https://www.commerceandchill.com/
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